Human Resource Advocacy
Canadian Tourism Employment Monthly Snapshot - June 2016
In June, 2016, the unemployment rate in the tourism sector was at 4.8%, which is 1.6% lower than the rate reported in June 2015, and lower than the previous month (May 2016) when the unemployment rate stood at 6.2%. Read More
Best Practice Mission Report: Portland Maine | October 2014
TIANS and the Nova Scotia Tourism Human Resource Council (NSTHRC), in partnership with the Nova Scotia Tourism Agency and the Atlantic Canada Opportunities Agency - NS, facilitated a Best Practice Mission to Portland, Maine between October 7-9, 2014. Read More
Canadian Tourism Sector Compensation - What Are Your Competitors Paying?
The Canadian Tourism Human Resource Council (CTHRC) has released the median wage and salary tables from the 2012 Canadian Tourism Sector Compensation Study. Read More.
Employee training is often seen as a luxury, especially when it seems business is challenged monthly to streamline and cut costs. But a lack of investment in employee training in order to save costs can have the opposite effect. A well-trained workforce can improve business productivity and efficiency, drive innovation and development and vastly alter a customer’s perception of the business. Skillsoft recently released a whitepaper highlighting the 7 Skills Every Employee should have in their skill set. This paper highlights those key skills that are vitally important for a prosperous, innovative and efficient business.
Dual Credentialing for Hotel General Managers!
Tourism HR Canada (formally Canadian Tourism Human Resource Council) and the American Hotel & Lodging Educational Institute (EI) finalized a credential recognition agreement that offers hotel managers the opportunity to hold credentials from both organizations.
Building a Fast and Flexible Immigration System - Expression of Interest
In fall 2012, TIANS attended the Halifax consultation held by Citizenship and Immigration Canada (CIC). These consultations, attended by many Canadian employers, were a major next step in building a fast and flexible immigration system – the creation of a pool of skilled workers ready to begin employment in Canada – a commitment made in Economic Action Plan 2012.
Inspired by an approach developed by New Zealand – and now also being used in Australia – an Expression of Interest (EOI) application system is the model the Government of Canada plans to use to create this pool of skilled workers.
The roundtable meetings were attended by a total of approximately 70 employers representing a range of perspectives, including large firms, small and medium-sized enterprises (SMEs), manufacturers and exporters, chambers of commerce, sector councils, universities and community colleges and immigrant employment councils.
View the summary of feedback received during the roundtable meetings. Further consultations with employers are anticipated to be held in spring/summer 2013.
Have you checked out www.tourismopportunity.ca lately?
The Nova Scotia Tourism Human Resource Council continues to add the stories and perspective of the fascinating people who work in our industry across the province. Featuring video interviews with everyone from students getting their feet wet, to the owners and operators of some of our leading businesses, Tourism Opportunity is all about sharing the good news and depth of opportunities in one Nova Scotia's leading economic sectors – the tourism industry.
This month, in honour of maple season, we are delighted to feature the story of Quita Gray, from Sugar Moon Farm located in Earltown. Quita and her husband, Scott Whitelaw, had a love affair with agriculture and forestry and have combined those passions into Sugar Moon Farm. To hear more about Quita's tourism opportunity story, or hear from others in our industry, visit www.tourismopportunity.ca
Free Online Retention Tools for Tourism Operators!
Two online retention tools are available to tourism operators at no cost! The Employee Turnover Cost Calculator and Return on Investment resources can be used by departmental supervisors, managers, and owners/operators.
The Employee Turnover Cost Calculator is a national tool designed to assist operators in measuring the expense of employee turnover and compare it to more cost-effective retention strategies that will reduce turnover and increase profits. For more information and to download the program, please click here.
The Return on Investment tool was designed to provide a means to identify the value of dollars invested in training related to the cost of training and the benefits achieved in increased sales, guest satisfaction, and productivity. The ROI tool's online format allows for ease of use by those in the industry wishing to see the financial impact training has on their business. To download the tool, please click here.
New Trio of Diversity Workshops!
The Nova Scotia Tourism Human Resource Council offers an extensive family of service excellence training workshops which are designed to be interactive and have been developed for front-line employees, supervisors and managers. The premise for our programs is that good service provided by knowledgeable staff will encourage repeat business. Through these workshops, employees will increase understanding of their customers, communicate more productively and achieve higher levels of collaboration with co-workers. Let us help you lead the way.
Customers with Disabilities: this half-day workshop teaches front-line employees how to increase their sensitivity toward people with disabilities and provides them with superior customer service skills that respect every customer's unique requirements.
Service Excellence in the Global Village: this three-hour workshop was developed to enhance awareness of customers and co-workers who are culturally, ethnically or linguistically different.
The Nova Scotia Tourism Human Resource Council has secured the rights to the new WorldHost Program from the Province of BC. The workshop builds on the same principles as our original SuperHost but has a fresh new look and updated content. WorldHost was delivered as the training program for the Vancouver 2010 and London 2012 Olympic Games, giving this workshop a significant amount of brand identity. We will be offering a business recognition program as part of our program marketing plan.
We are also very pleased to be launching a ½ day program focused on Customers with Disabilities that is part of the WorldHost family. This workshop will assist service professionals in dispelling myths and developing their communication and service skills for customers who have disabilities. It also builds awareness of accessible services and attractions for visitors.